Customer Service & Collections Officer

Are you from the hospitality or retail industry and looking to take the next step in your professional career? 

Let's start with what's in it for you?  

• Work for a rapidly growing Melbourne based utilities company
• A great entry level opportunity to grow your career
• South Melbourne location - easily accessible via public transport
• Shops, cafes, restaurants at your door step
• Full time, Monday - Friday, work between the hours of 8:30am - 4:30pm
• High energy, social culture (awards ceremonies, monthly celebrations etc.)
• Training and professional development opportunities (daily training provided)
• Opportunity to earn up to $10,000 p/a in bonuses and incentives 
• Will consider applicants from the hospitality and retail industries

The Company

An exciting opportunity exists for a driven Collections Officer to join a well established national utilities company. This is a great opportunity to be part of an organisation that is invested in your professional development and growth.
 

What does the role entail?

Reporting to the Credit and Collections Manager you will be required to optimise cash flow and control debt through negotiating payment plans and resolving customer disputes.

Other duties include:

• Respond to external and internal customer enquiries
• Provide a high level of Customer Service
• Negotiate and solve problems to advance business cash flow
• Manage the dialer to resolve account management and payment issues
• Remain compliant throughout activities
• Maintain collection processes
• Resolve and identify disputes whilst advancing revenue opportunities

What experience is required?

• Proven experience working in a Customer Service position in a fast paced environment
• A motivated individual who can work with KPIs and meet targets
• Excellent communication skills (both verbal and written)
• Intermediate computer skills (especially MS Excel)
• Maintain a high level of professionalism
• Resilient, confident and a positive attitude

Please apply now if you are keen to join this people focused organisation. Interviews will be held immediately.