Customer Service Consultant

Central Animal Records is a national animal microchip registry, and our primary role is to hold and maintain a database of owner and animal records to be able to reunite owners with their lost pets if they stray. The Central Animal Records Customer Service team is a small team of less than 15 people, but all are dedicated, caring and professional. Team culture is important to us as we strive to help pet owners, veterinary staff, animal welfare organisations and council staff while at the same time supporting each other and striving to provide the best service possible. 

We're looking for a new team member who is caring, organised, quick to learn and have excellent problem-solving skills. This role has evolved into one that is best described as a software Support/Help desk role as pet owners request help in self-managing their records online. However, much of this is done via direct phone contact and so we are looking for someone who also has skills in clear communication with excellent phone manners! Though the role is predominantly taking inbound calls, some data entry work is involved. Therefore, computer and software skills are essential for this role. 

The 8-hour shifts fall between 8.30 am and 6.00 pm Monday to Friday (the role does not involve any weekend work).

Our ideal candidate will have the following skillset:

• A strong background in Customer Service
• Tech savvy and can learn new systems quickly
• Excellent computer skills and familiarity with a range of software systems
• A desire to help people and animals
• Highly logical with proven problem-solving abilities.
•  Able to take initiative and learn quickly in a dynamic, fast-paced industry

Your primary responsibilities will include all of the following:

• Respond to inbound customer emails and phone calls
• Troubleshoot and answer questions regarding our software
• Assist new customers in setting up and maintaining their online accounts and records 
• Data entry requirements as directed by Management.
• Process and send online orders.
• Other ad hoc tasks as and when required.

Having a current driver's licence & car will be an advantage. Successful applications are subject to National Police Checks. If interested, please apply via Seek no later than Friday 26th April 2024.