Land Development Support Customer Service Consultant

• For purpose organisation with award-winning culture - 86% employee engagement
• Hybrid working environment

The Role
Reporting into the Land Development Support Team Manager, you'll be part of a dynamic, multi-disciplinary team that provides servicing advice to customers who are developing, building, or completing works on their land.

About Us
Yarra Valley Water provides essential water and sanitation services to over two million people. We are one of Australia's largest water utilities with more than 30% of Victoria's population relying on us 24/7. We're future focused and continually work to anticipate the changing needs of our customers and stay ahead of evolving community expectations. We're shifting to a regenerative approach in our work to actively contribute to improving the natural environment we all rely on.

You'll be working in our Development Services Group, a fast paced, dynamic and rewarding environment, where we work together to help resolve customer enquiries that achieve greater customer and community connection and value. We do this through providing exemplary Customer Service through tailored interactions to individual customer needs.

Key Responsibilities
Key areas of responsibility include:

• Responding to phone/email enquiries from developers, plumbers, property owners and other customers
• Providing general advice on Land Development, plumbing requirements, pricing and subdivision matters
• Supporting customers so they understand the requirements for their development
• Working with internal departments to resolve enquiries
• Assessing applications for small residential developments
• Uploading property plans, processing payments and other administration tasks relating to Land Development

About you
We are looking for someone who has a passion for Customer Service, as well as having a continuous improvement and collaborative mindset. If you have the following capabilities, get in touch:

• Excellent verbal and written communication skills, including the ability to explain information clearly and simply
• Ability to learn and apply technical information quickly
• The ability to work independently and in a supportive team environment
• The ability to navigate and utilise multiple systems (incl MS Office Tools)
• Knowledge of Land Development is desirable, but not essential as training will be provided

More details on responsibilities and core capabilities can be found in the linked position description.

Why work with us?

• The full-time salary ranges from $58,197 - $63,255 per annum dependent on experience, plus 11.5% superannuation
• An inclusive culture, that cares deeply about people and their professional growth
• Flexibility for real. For us it starts with trust. We're committed to creating a truly hybrid workforce - where our people are empowered to design their days with their teams, around where their work is best done - click to learn more about our hybrid working principles.
• Home office set up allowance of $650
• Laptop and headset provided
• 14 weeks paid parental leave
• 15 personal leave days per year
• Training and development opportunities
• Onsite parking, canteen, social events, skill-sharing and networking opportunities

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply

Applications should include a supporting Cover Letter and Resume.

Closing date: Tuesday 7th May 2024

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email *******@yvw.com.au

This position is available for Yarra Valley Water employees and external applicants.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.