Address
Form of work
SalaryAbout us
Momentum is innovative, results-driven & customer focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates. Whether it be one off-hires, bulk recruitment, onsite workforce management or large vendor management models.
Work with a Leading global company who have been involved in extensive projects across Australia and New Zealand. They have been integral to various sectors, including Oil and Gas, Mining and Resources, and Industrial and Commercial Construction. They are seeking an experienced Customer service representative to join their expanding team. As a Customer Service Representative, you would be responsible for handling customer inquiries, resolve issues, process transactions, collaborate with the team, maintain positive customer relationships, and ensure compliance with regulations.
Offering a competitive salary package as well opportunities to develop for the right candidate, this is a fantastic opportunity to be part of an innovative and exciting company.
Benefits
- Competitive salary - $65K - $70K + 11% Super.
- 8:00 am - 4:30 pm, Monday to Friday.
- Office located in Maddington, free on-site parking.
- Ongoing training and development.
- Opportunities for progression within the company for the right candidate.
About the role
As a Customer Service Representative, you will be responsible for the following:
- Handling customer phone calls and responding to email inquiries promptly.
- Resolving customer issues and concerns effectively.
- Processing credit transactions and return materials.
- Collaborating within the Customer Service Team to assist in the processing of Requests for Quotation (RFQ) to Order release stages.
- Building and maintaining positive relationships with customers and potential customers to ensure satisfaction and identify future business opportunities.
- Providing support to internal stakeholders and collaborating with them to address customer needs.
- Answering customer queries related to pricing, turnaround times, and technical information.
- Entering, maintaining, and reviewing customer pricing and database information.
- Actively contributing to the business by generating ideas, identifying risks, and assisting in resolving issues and problems.
- Ensuring compliance with Valmont Australia and New Zealand Government Acts, Regulations, and Codes of practice, including community requirements and trade practices.
To be successful, you will possess the following:
- Must have unrestricted working rights in Australia.
- 1 to 2 years' experience in a similar role.
- Excellent Customer Service skills with an ability to build new and foster ongoing customer relationships and demonstrated success in providing superior Customer Service to a diverse range of clients and customers.
- Possess strong written and verbal communication skills.
- Positive attitude and personable demeanour.
- Proficient in software programs, particularly Microsoft Office Suites. Training will be provided with site specific programs.
- Preferred knowledge and experience in the steel fabrication and/or construction industry (highly desirable but not essential).
- Strong problem-solving skills with an ability to identify and resolve and determine proper solutions in a timely manner.
- Be highly motivated, taking pride in delivering quality levels of Customer Service.
How to Apply
If this sounds like an opportunity you would be interested in, make sure to APPLY today.
For any questions, feel free to reach out to: *************@momentumconsulting.com.au or phone 08 6186 03***for a confidential discussion.
Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
