Address
Form of workCompany Overview
Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of almost 800 individuals, with over 50% who identify as having disability.
Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.
• Retail: Our op shops are the public face of Good Sammy. They serve as platforms for individuals with disabilities to explore the retail industry, supply chain operations, and logistics. By supporting these enterprises, we are nurturing skills, breaking stereotypes, and promoting community engagement.
• Hospitality: We recently opened our first ‘Good Thanks’ café, creating more customer-facing roles for people with disability, which are critical in breaking down some of the stereotypes that exist in the community.
• Business services: Our diverse business services encompass warehousing, logistics, packaging, assembly, and gardening. By providing these services to the Western Australian business community, we're not only delivering quality work but also offering secure employment in an environment that values safety and structure.
• Containers for Change: With a commitment to environmental responsibility, we operate a large-scale Containers for Change social enterprise. This initiative not only supports our mission but also contributes to a more sustainable future.
Good Sammy’s training academy also provides structured learning and work experience opportunities through our contemporary programs, helping participants to build skills and confidence.
Your Impact:
As a full time Customer Service Consultant, you will generate quality donations for the organisation whilst ensuring that the stock requirements of the Good Sammy stores are met on a continual basis. As part of the role, you will build a strong and loyal donor data base with a focus on sales and Customer Service.
What you'll do:
- Provide excellent Customer Service to donors and potential donors.
- Present a professional image of Good Sammy Free Home Collections to the public.
- Process queries and requests quickly and effectively.
- Maintain the Donation Collections and Bin databases.
- Ensure that items to be collected are suitable for sale.
- Liaise effectively with other areas of the organisation to meet their donation collections and furniture delivery needs.
What you'll bring:
- 1-3 years experience in call centre with strong interpersonal and communication skills.
- Good Customer Service skills.
- Strong administrative background with good organisational and prioritising skills.
- Ability to develop good relationships and liaise effectively stakeholders.
- Ability to work independently and as part of a team.
- Working knowledge of Microsoft Office programs.
- A good working knowledge of Perth metropolitan area.
What we can offer you:
- A dynamic workplace where you will be critical to our growth and success.
- Flexible working arrangements.
- Generous NFP salary packaging to increase your take home pay.
- Corporate discounts for banking and health insurance.
- Staff discount at all Good Sammy stores.
- Free, confidential counselling services through our Employee Assistance Program.
Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.
How to Apply
If you are interested in a rewarding career that gives back to those living with a disability and the local community then select "Apply"
Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children,
We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact ***********@goodsammy.com.au
Please note that we reserve the right to commence and finalise the recruitment process prior to the closing date listed above so it is important you get your application in immediately. Only applicants shortlisted for interview will be contacted.
