Customer Service Consultant

Great 6 months opportunity to work as a Call Centre Consultants within a well known organisation for a 6 months contract with a potential to extend or secure a permanent position.
The Role:

• Opportunity to work as a Customer Service Consultant
• Based in South Brisbane with limitless surrounding amenities
• Hourly Rate: $34.58/Hour + Super
• Working Hours: Monday - Friday Rotational Hours between 7:00 AM - 7:00 PM
• Working Arrangements: Full time in office
• Ideal Start Date: 18th March 2024

Responsibilities:
The Customer / Client Services Officer will be responsible for the following, but not limited to:

• Interpret callers' requirements, redirect calls to the appropriate area and respond to straight forward queries;
• Acting as an escalation point for more experienced Customer / Client Services Officers, to assist in the re-direction and resolution of queries;
• Have some accountability for the quality of outcomes;
• Updates databases to reflect changes to the status of customers and prospective customer;
• Arranges the dispatch of goods, information kits and brochures to customers and interested parties; and
• Any other duties incidental to the above.

Ideal candidate:
Our client is looking for a team player with excellent Customer Service and communication skills and ideally previous call center experience.
Successful candidate will have:

• Familiarity with ticketing / case management systems;
• Ability to work within established routines and guidelines;
• Carries out their assigned duties under general direction;
• The ability to communicate, written and verbally, clearly and effectively with all levels of internal staff and external clients; and
• May be required to check the work or provide guidance to other employees at a lower level or provide assistance to less experienced employees at the same level.

Why apply with Hudson?
Wondering which agency to contact for your next contracting role? At Hudson, we value our contractors. With over 25 years of experience and networks in the government sector we strive on building a long and lasting relationship with you. You are not just another application to us. We work hard to offer you exceptional opportunities over and again, searching extensively for the best fit for both you and our client! Want to know more? Apply now!
How to Apply:
To submit your application, please click Apply Now! For a confidential discussion and more information please contact me on