AddressCustomer Service Consultant (200270)
5 x Maximum Term Contract Full Time 36.25 hours per week
1 x Maximum Term Contract Part Time 25 hours per week (Monday to Friday 8:30am - 1:30pm)
$39.99 to 42.89 Hourly rate + up to 12% super
RCC Officers' Level 3
A special place
At Redland City Council, you can help improve lives, while shaping your career in a truly special place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City.
Here, every role matters … Together, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow.
Your opportunity
We have multiple opportunities available for Customer Service stars to join our Integrated Customer Contact Centre (ICCC) Team. Your role will be primarily phone based in Council's Contact Centre and will include providing an exceptional customer experience to all our customers while delivering a diverse range of products and services that encompasses all areas of Council.
The ICCC Team is customer focused with teamwork being a key attribute for us to deliver high quality products and services to our customers. To help you provide the best customer experience possible, we provide specialised training and support over five weeks. All successful applicants will need to attend the five week training.
What you’ll bring
First and foremost, you’ll need to live and breathe our Values, as they are fundamental to the way we go about our work and the relationships we build.
We would love to hear from you if you have:
- Excellent communication skills, both verbal and written, with a friendly and professional telephone manner.
- Strong interpersonal skills and the ability to empathise with customers’ concerns and needs.
- Good problem-solving abilities and the capacity to remain calm and composed under pressure.
- Proficiency in using computer systems. Familiarity with call centre software and databases is desirable but not essential.
- Knowledge of local council services, policies, and procedures is desirable but not essential.
- Demonstrated ability to work effectively within a team environment, fostering collaboration, communication and mutual support to achieve common objectives.
- Commitment to providing high-quality Customer Service and representing the Council positively at all times.
Why join us
We asked our people why they choose to work at Redland City Council. They say it’s about two things: feeling connected to the Redlands Coast as a truly special place and the incredible career and development opportunities at Council.
Here, you can:
- Improve lives, for today and tomorrow. You will make an impact in our organisation by providing a positive customer experience to all our customers.
- Achieve, for the community and your career. We’ll support you every step of the way and you will have a huge impact on the work we do.
- Experience variety, and grow as a result. Upskill, try new roles and broaden your horizons. Council is an amazing place to grow and diversify professionally.
- Find the right balance to bring the best you. We offer attractive benefits, ongoing support and flexible working arrangements.
Here are some more reasons for loving working with us:
- Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
- Ex-gratia day offered during the Christmas/New Year break
- Access to professional and leadership development programs and education/study assistance
- Mentoring and coaching opportunities to increase your industry knowledge and business acumen
- Diverse secondment opportunities for career development
- Reward and recognition programs
- Wellbeing programs and social club
- Access to discounts with over 400 leading retailers
Eligibility
- Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us
Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.
To be considered, applicants must submit a:
- Cover letter (one page); and
RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.
Specific information on the position (200270) can be obtained by contacting Amanda Neech-Thomas on (07) 3829 8***. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 31/05/2024.
At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.
Applications will not be accepted from a third party.
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