Customer Service Consultant

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

What you will be doing in this role:

• Conduct daily outbound calls to new tenants to educate them about Move Me In Services and the assistance we can provide with connecting utilities whilst moving. 
• Educate customers on how to use our self-service platforms effectively.
• Maintain accurate information in our database.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Work effectively as part of a high performing team.

What we hope you have to offer:

• Experience in a call centre is preferred, however not essential.
• Confident to be able to pick up the phone and build rapport with customers.
• Share a passion for results and a target driven environment. 
• Positive attitude, a team player, and a willingness to go the extra mile for customers.
• Exceptional interpersonal and communication skills, both verbal and written.

What will you get in return?

• A work life balance - switch off at the end of the day;
• A great team and organisational culture. We have lots of perks including team BBQ's, employee discounts, a fully stocked kitchen with unlimited coffee and fruit at work;
• The ability to grow your career into different areas of our business.

We're a company undergoing an exciting transformation with career opportunities for people with the right attitude and drive.  To be successful in this environment, individuals need to be self-starters who deliver great work and who can embrace change.

If you are keen to explore this opportunity, then apply today with a copy of your CV and a brief cover letter.

Reapit is an equal opportunity employer that encourages diversity, inclusion and belonging.