AddressCustomer Service Consultant
Your new company Our client is a new reverse mortgage lender that specialises in helping individuals over 55 unlock the equity they have built up in their home. They operate on the principles of celebration, optimism, trust, approachability, and spirit. Join this growing company that is getting busier by the minute!
Your new role
Inbound enquiries from potential customers, brokers or referrers
Build wonderful relationships with empathy and care
Conduct inbound and outbound conversations with customers to support enquiries or applications through the sales funnel
Annual calls to customers throughout the term of loan, as well as managing hardship, customer complaints or requests for information
Engage in cross-selling, referrals or credit assistance
Manage inbound and outbound customer email and web chat enquiries - pre-application, we well as support the gathering of documentation as part of application assessment and settlement process
More about you
Interest working in financial services with related experience in a customer / sales / success focused role (or similar)
Exceptional client management skills combined with engaging communication style
Growth mindset with ability to build deep understanding of our products, systems and processes while demonstrating high emotional intelligence and care for our customers
Intellectual curiosity with great problem solving skills
Solutions-focused, engaging and consultative team player with collaborative and supportive spirit
Enjoys working in a fast-paced, dynamic working environment with a breadth and depth of responsibilities beyond a typical client role
What you'll get in return
Opportunity to join a dynamic, entrepreneurial company with an incredibly supportive and welcoming team
An empowered, inclusive work culture that makes us not only a great place to work, but also a place where you'll feel valued and able to do your life's best work
Career growth opportunities because they truly believe your growth is their growth
Thorough on-boarding with extensive training and the opportunity to learn 1:1
Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transport
Hybrid work model - enjoy working from home 2 days a week!
Your next step Sound like the right role for you? Apply now! For a confidential discussion, please contactsandrasadaka on 0474 197 *** or *************@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
