AddressCustomer Support Consultant (Excellence Centre Champion)
Requisition ID: req7784
Employment Type: Permanent Full-Time
About New Horizons
For 55 years, New Horizons has provided a diverse range of services for thousands of customers across New South Wales and Queensland. We’re a dynamic not-for-profit operating in the areas of Everyday, Home, Health, Social, Money and Work, and our end goal is that people are empowered to do what they need to, and importantly, what they want to. We treat every interaction as an experience that positively contributes to someone’s life, whether it’s a lift to an appointment, a holiday at the beach or a new forever home.
Wellbeing is at the heart of everything we do, for both our customers and employees.
The Role
As the Customer Sales and Support Consultant, you’re the first point of contact for customers seeking advice on New Horizons’ services. You will guide the customer on their journey and help them engage with the right kinds of products and services on offer from a leading not-for-profit with a broad range of potential solutions.
As a registered NDIS provider, New Horizons specialise in working alongside people living with disability, mental health concerns, those who are aged, people at risk of homelessness, youth, and Indigenous Australians.
This is a full-time position in our North Ryde office in Sydney. Internally, you will be called an Excellence Centre Champion.
About You
We are open to all kinds of experience – we’re hiring the person as much as the skillset. You may have a background in Support Coordination, Sales, Customer Service or as a Support Worker.
You will demonstrate:
Passion for engaging meaningfully with people, and commitment to ensuring they are connected to the services that best suit their individual needs.
Impeccable problem-solving skills to assist meeting each customer’s unique needs.
A thirst for knowledge and overall curiosity, as you will need to learn about the many sectors we operate in and deeply understand our customer’s desires, dreams, and goals.
Outstanding customer service skills, with the ability to communicate with people from all walks of life, both verbal and written.
An understanding of the NDIS and working alongside people living with a disability (desirable).
Why work with New Horizons?
Feel the satisfaction of seeing your customers’ needs met, and realising your values every day.
Grow through professional development opportunities and secondments working with some of the brightest minds in Australia.
As a not-for-profit, all permanent staff enjoy Salary Packaging, which reduces your taxable income and can increase your take-home salary.
Work 40 hours per week and accrue one rostered day off (RDO) per month – that’s 12 additional days of leave per annum.
Work in a supportive community culture in our Welcome Centre.
Free onsite parking.
Interested? Apply online today.
If you can see yourself in this rewarding role, please apply online today.
We value diversity and encourage applications from all people, including those with culturally and linguistically diverse backgrounds. Our workforce proudly reflects the local communities we connect with and support. If you are interested in joining a fantastic culture with brilliant values, please apply. We look forward to discussing this opportunity with you.
We are a customer-safe organisation, so we require all employees to have a cleared police check, NDIS Worker Check and Working with Children Check. Our team can help you coordinate these checks if this is the first time you’ve dealt with these requirements.
