AddressTraining & Capability Advisor
- 1x ongoing opportunity
- DCS Clerk Grade 7/8 - starting from $106,025 - $113,746 plus employer's contribution to superannuation and annual leave loading
- Hybrid working conditions; please note there may be some travel required to other DCS offices
This role sits within the Land Tax - Operational Governance team in Revenue NSW Taxes & Grants division
We are seeking a motivated, enthusiastic and innovative individual with training and education experience who is focused on delivering on outcomes and capability uplift. We prioritise building strong relationships and trust with internal and external stakeholders, while consistently delivering great training programmes to our teams.
The Land Tax branch is responsible for the assessment of taxes and levies. We undertake revenue collection, compliance activities, customer enquiries, stakeholder engagement and education services. We encourage lodgement of due taxes and we detect underpayment and noncompliance through audits and investigations.
About the team
As part of the Taxes & Grants team, you will heavily contribute to staff engagement initiatives, staff capability uplift and the adoption of new technologies and best business practices. You will be committed to digital service delivery, continuous business improvement activities and will ensure the customer is at the centre of our services.
Your day-to-day may include:
- Creating and implementing learning & development activities across large scale teams.
- Manage regular workforce capability assessment to identify growth opportunities to build organisational capabilities to support and achieve business objectives.
- Participate in ongoing succession planning.
- Create and update training and induction packages, facilitate and coordinating training delivery as well as multiskilling employees to provide for a fluid workforce.
- Collaborate with stakeholders to design, deliver and implement training programs and resource materials using a range of delivery modes to build workforce capability.
- Work closely with the stakeholders to support branch and divisional project initiatives and peak planning activities.
To be successful in this role you will demonstrate:
- Proven ability to deliver workplace training to a range of audiences
- Ability to work autonomously and collaboratively within a team while managing a demanding and complex workload where multiple projects run concurrently.
- Strong written and verbal communication skills with an emphasis on presentation skills.
- Experience in collaborating with internal and external stakeholders with competing interests including subject matter experts to create training content.
- Ability to manage training schedules in line with workloads, tight deadlines, and conflicting high-level priorities.
- Hold Certificate IV in training or have equivalent demonstrated workplace experience
For any enquiries about the role please contact Rhoda Fleming at **************@revenue.nsw.gov.au
How to Apply
Your application must include a two page covering letter and an up-to-date resume that details your knowledge, skills and experience in relation to the above role, demonstrating your capabilities against the focus capabilities of the role.
Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Raffaela Sahin via **************@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 7 May 2024 at 9.59am AEST
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
