Customer Service Consultant

$55,000 - $65,000 + 13% super | Hybrid Working Available | Outstanding Business Culture Customer Service Consultant Multiple Customer Service Consultants are needed for full-time permanent positions! Your new company Multiple Customer Service Consultant positions are now available working for a large, well-known organisation to join their rapidly growing team. You will be required to work full-time hours between 8am to 8pm, Monday to Friday and some Saturdays between 9am and 2pm. Latrobe Valley is surrounded by vibrant towns, peaceful villages, tranquil national parks, picturesque rail trails, and more! This role of Customer Service Consultant will be to provide a range of professional and efficient Customer Services to support both internal and external stakeholders of the business. You will be responsible for the following:
First point of contact via phone, email, etc.
Process inbound transactions via phone, email and any other means
Conduct outbound calls to customers and other stakeholders
Provide sound advice and information on customer matters
Other Ad-hoc duties as required
What you'll need to succeed
Excellent communication and interpersonal skills
Ability to use initiative and problem solve
Ability to work under pressure and manage conflict
Strong ability to navigate and use computer systems effectively
Ability to demonstrate empathy and compassion
Can work well independently as well as in a team
Confident, resilient and adaptable
What you'll get in return You will be rewarded with a competitive salary between $55,000 - $65,000 + 13% supe r, based on experience. You will enjoy an exciting and supporting environment with modern tools and technology to complete your job and a team of hardworking, ambitious, like-minded individuals working beside you. This organisation values their team and coming together to build meaningful relations. You will be more than a number to this business, you will become a valued member of their success! What you need to do now If you're interested in the role, click 'apply now' or for more information about this role or other job opportunities for Customer Service Consultant roles, contact Hays on 5623 8000 If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.