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Form of workDo you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?
St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.
With over 130 years’ experience, the culture at St John WA is underpinned by a strong team spirit and camaraderie with employees and volunteers working together to change lives. This powerful sense of belonging makes St John WA a place where our people are proud to work.
This combined with over 3000 permanent staff, 6000 volunteers and annual revenues of around $400 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 250,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.
A job to be proud of:
St John WA is seeking a Customer Services Consultant, you will be responsible for inbound/outbound calls and converting customer enquiries into sales opportunities through the use of questioning and recommending appropriate products and services. You will be required to meet and exceed sales targets by having phone conversations that lead to cross selling opportunities. This is a casual vacancy with shift times Monday to Friday between 8.00am and 4.30pm based in our Belmont Office.
What you'll do:
- Respond and action all phone calls and emails accurately and within an expected time frame to ensure customers’ needs are met
- Identify customer needs in order to recommend and book any appropriate First Aid training courses or product sale
- Provide assistance to students in use of systems, accessing information and identifying any outstanding requirements for course completion.
- Actively promote and sell St John WA products and services to customers to increase enrolments and sales figures
- Generate and forward leads to the Business Development team
What you'll need:
- Experience in a customer centric environment is highly desirable
- A passion for success in delivering exceptional Customer Service consistently
- Excellent telephone manner and high attention to detail
- Strong computer literacy skills with the ability to use multiple systems
- Sound interpersonal and communication skills
- Professional and mature attitude with an outstanding work ethic and ability to multitask
- Team focused with the ability to work autonomously
- Salesforce experience is highly regarded but not essential
What’s in it for you?
The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
- Competitive hourly rate
- Corporate uniform
- Salary packaging options
- Free emergency ambulance cover
- Free first aid training
Are you ready to change lives?
To apply for this exciting opportunity please select "Apply Now". Applications must include a detailed cover letter outlining your motivations for this position and resume.
Alternatively, if you have any questions, please contact Scott Ferry – Talent Sourcing Consultant on (08) 9334 1332.
Applications close on Wednesday 10 April 2024 at 6:00pm
St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable, and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.
We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.
Please note that St John will not accept recruitment agency applications for this position.
St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John.
St John may begin the shortlisting process prior to the closing date.
