Customer Service - Customer Service Officer

Customer Service Officer - Casual

Start Your Career Here & Get Your Weekends Back!

Capital Transport is the largest privately-owned courier and taxi truck business. Similar to Uber, we specialize in delivering goods rather than people, serving businesses in need of efficient transportation solutions.

Our Culture:

At Capital Transport, our culture is a cornerstone of our success. We prioritize creating a workplace that fosters a fun, supportive, and rewarding environment to help you excel. Our workplace offers:

- An amazing, supportive, and inclusive culture

- Opportunities for career progression and growth

- Collaborative teams that work together to achieve collective goals

- Onsite parking and casual Fridays

- Social club with fun activities and outings

Job Description:

We're seeking a Customer Service Representative to join our dynamic Customer Experience Department. This office-based, permanent position requires:

- Excellent interpersonal and Customer Service skills

- Ability to thrive autonomously in a fast-paced team environment

- High attention to detail

- Strong problem-solving abilities

This position is well-suited for individuals who possess excellent Customer Service skills, or with a background in account management or sales.

Key Responsibilities:

As a Customer Service Officer, you will be responsible for:

- Handling inbound and outbound Customer Service inquiries with professionalism and efficiency

- Managing the booking of on-demand jobs with accuracy and timeliness

- Following up on services by liaising with clients, subcontractors, and radio operators

- Proactively identifying growth opportunities within portfolios and fostering client retention through relationship-building

If you're seeking a fresh start or aiming to kickstart a rewarding career in Customer Service with a fun and vibrant team, we want to hear from you! Apply now and be part of something great!