Address
Form of workPentanet Culture
Pentanet is a driving force in telecommunications, cloud gaming and esports for Australia. 100% based here in Perth, we are a close-knit and energetic team of hard workers who are passionate about working together toward the same goal. As an industry leader within the Perth telecommunications sector, we are results-oriented and look for stand-out attitudes and approaches.
A WA Employer of the Year finalist, we're proud to have built a dynamic workplace with strong social culture - our love of ping pong, foosball, basketball, League of Legends and Fortnite is a testament to our diverse range of personalities!
Please check out the video attached for a snapshot of the amazing work we get up to!
The Role
We have multiple vacancies available within our Customer Service Team! We are looking for passionate, customer-focused individuals who have a keen interest in technology. Successful applicants will be provided with relevant training to support you in assisting Pentanet customers with any technical issues, billing and any general enquiries. This position has potential for growth, casual hours will vary from 20-38 hours per week to accommodate training during the first month. Once trained, successful applicants can expect ~20-38 hours per week. This role has the potential to move to permanent (Part-time/Full-time) following a successful probation.
Day-to-day duties of this role include:
- Liaising with customers in a calm and professional manner over various mediums, including telephone, live chat, and support tickets.
- Troubleshooting basic network and equipment faults.
- Assisting with general account queries.
- Creating and maintaining accurate and complete records of customer interactions.
- Navigate through multiple systems whilst maintaining customer engagement on the phone.
What we are looking for
- Someone who is passionate about technology and is keen to learn.
- Experience in an inbound call centre environment.
- Excellent written and verbal communication skills.
- Good time management, organisational and prioritisation skills.
- An autonomous self-starter with the ability to think on your feet.
- Experience in Customer Service and/or related industry experience.
- Flexibility with working hours (out-of-office hours, weekend and public holiday availability required).
Desirable
- Technical IT experience or exposure to the telecommunications industry.
- Experiencing working with VoIP systems.
- Previous experience working within an MSP.
Benefits for you!
At Pentanet, our greatest asset are our people! We provide a wide range of employee benefits to support and empower our people such as:
- Great work/life balance – flexible work environment.
- Hybrid work model - Work from home or from our Balcatta office
- Free breakfast cereal, fruit & wellbeing initiatives for staff.
- Access to wholesale computer parts/electronics
- Free / Discounted Internet
- Free GeForce NOW Priority Subscription
- Employee recognition program to celebrate our MVP’s.
- Continuous development to support your career goals and ambitions.
- Discount gym membership.
- Partner of West Perth Football Club – discount tickets
- + much more!
Join the team and grow with us! As our business continues to go through this rapid rate of growth, we encourage you to join us on this ride to success!
How to Apply
If you satisfy the above, we are keen to see your application! Please follow the prompts to apply, please include your CV along with a brief personalised cover outlining the value you can bring to the Pentanet team!
Due to the overwhelming interest in the role, only shortlisted applicants will be contacted.
Pentanet supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.
To learn more about Pentanet and what we do, please visit https://pentanet.com.au/
APPLY NOW!
No recruitment agencies please
