AddressPosition Overview: Join our team as a Customer Service Representative at our lively swim brand based on the Gold Coast. We're looking for someone who is not only highly organized and detail-oriented but also loves the buzz of a fast-paced environment. In this role, you’ll be the heart of our customer interactions, managing everything from inquiries and orders to concerns and exchanges for our online store. Plus, you’ll play a key role in distributing press samples and handling our exciting celebrity and influencer gifting initiatives.
The Role:
- Handling all customer inquiries through our Customer Service email.
- Ensuring timely dispatch of all orders.
- Promptly managing customer returns and exchanges.
- Coordinating customer repairs and returns with the production team.
- Overseeing all eCommerce and Press shipments with multiple shipping partners.
- Addressing VIP and Press inquiries via the dedicated email.
- Facilitating the loan, dispatch, and return of VIP and Press items.
- Overseeing sample movements for VIP and Press engagements.
- Assembling VIP and Press gifting packs and managing seasonal distributions.
- Organizing and optimizing ecommerce operational spaces.
The Skillset:
- Exceptional Customer Service and communication skills.
- Ability to work independently with strong accountability and tracking of multiple tasks.
- Proficient multitasker with a keen eye for detail.
- At least 2 years' experience in Customer Service, preferably in the fashion or retail sector.
- Experience in wrapping and packing fashion merchandise is preferred.
- Positive demeanor with a professional approach to customer interactions.
Benefits:
- Opportunities for career development within a thriving swimwear brand.
- Employee discounts s.
- A collaborative and inclusive workplace.
- A supportive team culture that champions creativity,
Position Type: Part-time with intent to go full time 24- 30 hours per week
How to Apply: If you are eager to join a forward-thinking swimr brand and contribute to our growth, please send your resume and a cover letter to ****@altswim.com. Highlight your relevant experience and your enthusiasm for joining our team.
We will reach out to applicants with the appropriate experience as applications come in. Due to the expected high volume of applications, only those shortlisted will be contacted.
Employer Questions:
Your application should answer the following questions:
- How many years of experience do you have as an eCommerce Coordinator?
- Do you have Customer Service experience?
- How many years have you worked as a Customer Service Representative?
