Customer Service Executive (Case Manager)

• Flexibility to work from home to support work/life balance once trained
• We teach you the skills needed for our industry + ongoing development support
• Build a rewarding career helping people get their lives back using your customer service skills

THE ROLE

Harness your Customer Service and Retail experience within the corporate world! We have an extensive training program and dedicated Leaders and Specialists to coach, mentor and support you with your professional and personal development, ensuring you are set up for success.

As a Customer Service Executive (Case Manager) you will help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose, whilst helping injured workers return to work or recovery after a workplace injury or illness.

This will be a permanent position, with excellent career development opportunities, based in our Chatswood office.

WHAT ARE WE LOOKING FOR?

• Demonstrated experience in customer service/retail/hospitality with a passion for helping people
• An empathetic, resilient, and motivational approach to provide customer centric support
• A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
• Strong stakeholder engagement and management

WHAT WILL YOU DO?

• Assist an injured person and employer with the workers compensation claim process and provide support in the completion of relevant documents
• Make contact in a timely manner with the injured person to ensure access to required services
• Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
• Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 3,900 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please email yourcareer@eml.com.au