Address
Form of workAre you ready to take your career to the next level and work for one of the biggest clubs in the NRL? If you're passionate about sport, love working in a fun and team-oriented environment and want to be part of a Club that's making a difference, then the Parramatta Eels could be the perfect fit for you!
At the Parramatta Eels, we're all about uplifting lives, delivering unforgettable moments, and bringing communities together. Our employees are the driving force behind our success, and we're looking for talented and enthusiastic individuals to join our team.
As an Eels employee, you'll enjoy a range of benefits, including corporate discounts from our top-tier sponsorship brands, complimentary memberships and tickets to our home and away NRL and NRLW games, discounted Eels merchandise, free stadium parking at home games, hybrid and flexible working arrangements, additional leave options and offers, Parramatta Leagues Club discounts, monthly staff lunches, complimentary fruit and vegetables at work, and a reward and recognition program with monetary and non-monetary incentives.
Our Club values are accountability, being all-in, respect, and united - and we live and breathe these values every day. We're committed to fostering a supportive and inclusive workplace culture, where everyone has the opportunity to thrive and grow.
About the position
At the heart of our Club is the great relationships we have with our fans and members, and we are looking for a highly motivated and engaged sales professional who thrives in a ‘sales through service’ culture.
As a key member of our Sales & Customer Service team, you will be responsible for taking inbound sales orders and enquiries, executing targeted outbound sales & promotional campaigns and ultimately growing fan and member engagement with the club. Your role is to ensure our customers receive a first-class experience and contribute towards the club delivering strong sales outcomes across membership, hospitality, ticketing and events.
The key responsibilities of the role include:
- Providing best in class levels of customer service to our members and fans, by ensuring timely and accurate responses to enquiries via phone (inbound/outbound), email, F2F, online live chat, mail and social
- Achieving sales growth and campaign targets
- Supporting Club ticketing requirements for home and away matches
- Support in the delivery of events and match day opportunities to further engage existing customers and attract new ones
- Collaborating cross functionally with a range of internal departments to plan & execute targeted sales campaigns across membership, corporate hospitality, ticketing and events
- Update Customer Relationship Management (CRM) systems to ensure all customer engagements are captured.
About you
- High level of attention to detail and strong problem-solving skills
- Fantastic communication skills - both written and verbal
- A team player attitude, you love to collaborate and pro-actively assist other team members
- Previous experience in a sales role with a proven ability to work towards targets
- Availability to work outside of standard working hours at Parramatta Eels home matches, membership/club events and select away matches.
To apply for this position click on the "Apply for this Job" button below
Applications Close: 22nd April 2024.
Please note that only shortlisted candidates will be contacted and employment in this position is subject to a satisfactory criminal history record check, we thank you for your understanding.
Parramatta National Rugby League Club Pty Limited and Parramatta Leagues Club Limited are Equal Opportunity Employer.
