Customer Service & Helpdesk Support

Customer Service & Helpdesk Support – Team Member

Full Time – In Office. 

South Melbourne, VIC.

Salary – 50,000 to 70,000.

Start a new journey with Now Technologies, a fun and leading edge a player in the telecommunications industry. If you are passionate about providing excellent customer support, adept at problem-solving, and thrive in delivering exceptional service, we invite you to join our dynamic team in the role of Customer Service & Helpdesk Support.

Our Values: At Now Technologies, our culture is first and paramount.  We strive to have the best workplace and in turn provide the best customer experience. Some of our values include:

• Collaboration: Fostering authentic connections within our team and with our clients is fundamental to our spirit. Building enduring relationships is at the heart of what we do.
• Reliability: We are committed to delivering excellence in every aspect of our work. Our focus on reliability extends from our telecommunications solutions to the service we provide.
• Continuous Improvement: Embracing creativity and innovation, we approach challenges with courage, pushing the boundaries of what is possible in the telecommunications industry.

The Role: As a Customer Service & Helpdesk Support team member, you will play a pivotal role in resolving customer issues and addressing service support enquiries. Your responsibilities will also include assisting in operational tasks, coordinating order dispatch, managing service activations, and facilitating technical support. Don’t worry, we will provide the training!

The Right Fit: We are seeking an individual who possesses:

• A lively and enthusiastic personality with lots of energy. 
• A passion for customer care and adept problem-solving skills.
• Excellent interpersonal and communication skills.
• The ability to handle customer queries with professionalism.
• Strong organizational skills with meticulous attention to detail.
• Flexibility and adaptability to meet the dynamic demands of the telecommunications industry.

Why Join Now Technologies:

Growth Opportunities: Now Technologies is positioned for significant growth. Be part of a team where ambition is recognized, and your contributions directly impact the team's success.

Responsibility and Ownership: Take on responsibilities and grow alongside the company. At Now Technologies, you have the chance to make a meaningful difference and shape the future of our brand in telecommunications.

Impact: In this dynamic environment, your efforts can genuinely make a difference. Be a key player in the expansion and success of Now Technologies.

What We Offer: Join a vibrant and passionate team located in trendy South Melbourne, explore opportunities for professional growth and development, gain exposure to the telecommunications industry and cutting-edge products and platforms.

How to Apply: 

If you are enthusiastic about joining a dynamic team, we want to hear from you. 

Send your cover letter and resume to: ******@nowtechnologies.com.au