Customer Service Manager

MediCentral is looking for a dedicated and enthusiastic team member to join us. 

Responsibilities:

• Create and maintain Customer Service policies and procedures that uphold our clinic's standards and align with our group's goals.
• Lead and support a significant number of receptionists, managing all aspects of recruitment, performance reviews, and training to enhance team capabilities.
• Direct daily operations, motivate staff to achieve excellence in their roles, and promote a patient-first approach in all interactions.
• Develop systems to evaluate patient satisfaction, adjust services as needed, and ensure high-quality outcomes.
• Facilitate effective cooperation between the reception team and other clinic departments to improve service delivery and patient care.
• Actively engage with our diverse patient base to understand and meet their needs, leading efforts to address concerns promptly and effectively.

Qualifications and Skills:

• Demonstrated leadership in managing substantial Customer Service functions within a healthcare setting.
• Excellent organizational and communication skills.
• Ability to oversee large teams and complex patient interactions.
• Bachelor’s degree or diploma of related field
• At least three years of relevant working experience

Requirements:

Requires 3 years experience in relevant field.