Customer Service Manager

As a Customer Service Manager, you will manage functional teams delivering housing intake and assessment, tenancy management and property management.

Principle responsibilities of this role include:

• Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
• Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
• An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
• Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
• Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
• Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
• Lead, model and foster professionalism, accountability and ethical behaviour.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. 

Possession of a Class C drivers license is mandatory.

• Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

This role supervises up to two Senior Housing Officers and 6 Housing Officers.

Applications to remain current for 12 months.

Job Ad Reference:QLD/550278/24

Closing Date: Friday, 22 March 2024