Address • Develop and review policies, programs and procedures concerning customer relations, products and services provided
• Ensure efficiency entering and invoicing orders, and responding to client requests
• Manage, motivate and develop staff in providing customer high standard quality services
• Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaise with other departments and customers to identify and respond to customer expectations.
• Review relevant policies to organise credit requests and deal with customer complaints.
• Provide direction and feedback to team members, supervise recruitment, and training internal sales and services staff.
• Plan runs of deliveries and freight for deliveries
