AddressAssistant Programs Officer - People & Culture
DCS Clerk Grade 5/6 - base salary starting at $93,295 - $ 102,941 p.a + Super
Parramatta or Gosford location - flexible working conditions available across NSW
Ongoing role
We have an exciting opportunity to join our sector leading team of supportive and innovative People & Culture practitioners. People are at the heart of all we do and together, we make a difference. Are you passionate about making a difference and impact on business objectives? Are you ready to play a critical role in supporting governance, reporting, risk management, and decision-making processes? If so, we have an exciting opportunity for you!
About the Opportunity
You will be an expert at providing great customer experiences. Your focus on continuous improvement will be pivotal in supporting governance, reporting, risk management and decision-making processes. You will work with the Programs team to enhance processes, optimise outcomes and drive excellence across the organisation. The successful candidate will be a natural people person, able to comfortably deal with a diverse range of customers.
About People & Culture
Within DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world's most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.
A typical day of work for you might include:
- Provide a range of HR administrative services including human resource information system (HRIS) administration, data management and reporting
- Respond promptly to customers with accurate information on a wide range of HR related enquiries
- Upholding strict confidentiality standards in handling sensitive information
Identifying continuous improvement opportunities, enhancing our service delivery to improve customer satisfaction by assessing and updating methods, procedures and processes - Actively participate in projects across the team
- Contribute to the development of and compile supporting material for program implementation
- Undertake and support a range of project-related and operational activities, including governance, reporting and risk management
Let's talk about you!
To be successful in this role you will possess a great blend of skills and experience, including: - A customer centric and people centric mindset
- Sound written and verbal communication skills
- Great organisational & time management skills
- Demonstrated proficiency in MS Office suite. Experience in using HRIS / Payroll systems such as SAP HR would be advantageous.
- Enthusiasm, resilience, and energy to thrive in a fast-paced environment
- Strong ethics and values that align to our customer service driven culture
- Ability to assist in the drafting, reviewing and preparation of correspondence and PowerPoint presentations designed for an executive audience.
Okay, so what's next?
Please submit your CV and a one page cover letter outlining why you want to join our team and how your skills and experience are relevant to the position, along with your preferred work location.For enquiries regarding the recruitment process or role, please contact Isabella Cherry - Talent Acquisition Advisor via ***************@customerservice.nsw.gov.au
Salary Grade 5/6, with the base salary for this role starting at $93,295 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Isabella Cherry via ***************@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 24th June 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
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