Address
Form of work
Salary- Opportunity to work with customers over the phone every day
- Collaborate and be a team player in a changing industry sector
- Work in an issues rich environment where you are making a difference to people’s lives
- Fixed Term 2-year full time position, Mentone
- Band 4, $68,063 to $72,778 per annum plus superannuation
About us
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, Customer Service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts, and management.
The role
You will be working in a dynamic team environment, communicating with clients their families and other service providers to ensure services are delivered.
The role involves working closely with colleagues, building relationships and initiating ideas for continual improvement with a strong focus on delivering optimal Customer Service experiences.
Talking to clients and understanding their needs and goals, will be an essential part of your day to support them to stay living safely and comfortably in their own homes.
About you
You are a people person who likes dealing with customers and internal stakeholders. You thrive on working to targets and pride yourself on your ability to be you adaptable and flexible.
We are looking for a vibrant candidate with exceptional Customer Service skills, who is able to problem solve, demonstrate initiative, as well as have excellent organisational skills and experience working with electronic information systems. Experience working within the Aged and Disability sector will be highly regarded.
What we can offer
This is a 2-year fixed term full-time position, Band 4 commencing at $68,063.
As an employee of the City of Kingston you will have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including social club events, wellbeing initiatives, discounted gym membership and health insurance. The City of Kingston offers flexible working arrangements including access to a planned day off every four weeks.
How to Apply
Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston City Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to click the APPLY button now and submit your application.
If you require further information after reviewing the position description available to download below, please contact Amanda Stokes, Customer Service Coordinator on *************@kingston.vic.gov.au .
Kingston Council will welcome applications from everyone including candidates from all backgrounds, identities, and experiences such as Aboriginal and/or Torres Strait Islander peoples, Women, those identifies as part of LGBTIQA+ communities, culturally and linguistically diverse persons and persons with a disability.
To be considered for the role all applications must be submitted via our Careers recruitment portal.
