Customer Service Officer

We are seeking a highly motivated Customer Service extraordinaire to join our team to ensure that the company's customers are provided with products, services, responses to queries/technical and pricing support in a timely and efficient manner.

Key Responsibilities

• Attend to customer enquiries, quotation requests, order and complaints.
• Solve customer problems and analyse Customer Service requirements and communicate to the Internal Sales Manager and/or other departments as appropriate.
• Maintain Customer Contact database and keep field sales personnel updated with customer requirements.
• Report all customer complaints and service requirements to appropriate personnel in a timely manner to maximise customer satisfaction.
• Provide internal support to sales personnel.
• Provide internal support to other departments as required.
• Expedite customer orders in a proactive manner.
• Managing Key Accounts assigned by the department manager,
• Ensure compliance with Company’s Health, Safety and Environmental policies and legislative requirements.
• Any other duties as reasonably directed.

Qualifications / Experience

To be successful in this position, you would:

• Possess a minimum of 2-3 years’ previous experience in Customer Service role;
• Have completed, minimum Year 12, ideally with English and Mathematics;
• Have well-developed interpersonal and communication skills;
• Have high attention to detail and accuracy;
• Have the ability to deal with pressure in a dynamic environment;
• Be computer literate with experience in ERP/CRM driven process systems;
• Display a high standard of personal appearance and conduct at all times.
• Be willing to attend a pre-employment medical assessment arranged by the Company and medically assessed to be capable of fulfilling your duties;
• Be prepared to apply for a National Police clearance, if not already in possession of one which is less than 3 months old.

KLINGER Australia forms an integral part of the world renowned KLINGER Group which was established in 1886 and today is represented in over 60 countries. We remain at the forefront of the industrial sealing industry by investing in market leading technology, unrivalled industry knowledge and manufacturing capabilities. We offer tailored sealing, fluid control and fluid monitoring solutions across various industries throughout Australia and South East Asia.