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Form of workCity of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Please view the below documents for this position:
- Success Profile
- Inherent Requirements
As a Customer Service Center Officer, you play a pivotal role in fostering the connection between the Council and its customers. Your responsibilities include delivering top-notch service through various channels such as phone, in-person at counters, email, and online platforms. Serving as the initial point of contact, your role is crucial in bolstering the Council's public image and optimizing the efficiency of the Customer Operations team.
The full-time permanent position provides an annual salary of $72,704, complemented by an extra 11% superannuation, and includes a monthly assigned day off.
You are based within our bright, modern and sustainable 311 Glenferrie Road office on the corner of High Street and Glenferrie Road in Malvern where boutique stores, cafes and health clubs are in abundance. From the office you can easily walk to Malvern Gardens, High Street Armadale or Glenferrie Road.
To excel in this role, candidates should possess prior experience in a dynamic Customer Service setting, outstanding communication abilities. Successful applicants must also demonstrate proven expertise in time management and possess strong computer literacy to effectively fulfill the role's key responsibilities within a fast-paced environment. The capacity to handle continuous inquiries and requests for information and action from customers is essential.
Work for Stonnington today. Work that matters. People who make a difference.
Enquiries
For enquiries relating to the role, please contact Fiona Rogers on 8290 1089 or frogers@stonnington.vic.gov.au
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
Please use your cover letter to demonstrate to us that you have what is needed to ‘thrive’ (as noted in the Success Profile) and to tell us more about you and why you want to want to work for us.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
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