Address About us
We are a values driven organisation proud to be serving our community with a broad and diverse range of services. Our community is active and engaged, and proud of our diverse culture, green spaces and built environment. We are connected by our vibrant local centres and our focus on creating safe and welcoming places for people. We are making big changes at the City and by working together we are coming up with more efficient and innovative ways of doing things and by being able to make a difference in the community brings us great job satisfaction. If you are looking to work with an organisation that promotes a positive and inclusive workplace, has a friendly working environment and truly believes their workforce is their most important asset, then the City of Bayswater could be the place for you.
About the Position
In this role you are responsible for providing a high level of Customer Service and administration support to the City’s recreation facilities. You will be the first point of contact to all our internal and external stakeholders including the general public, residents and rate payers. You will demonstrate enthusiasm and have a genuine interest in providing great support.
About You
You will have strong attention to detail, be able to work autonomously to complete set tasks, however also be an integral team member when it comes to problem solving and achieving successful outcomes.
Provide a high level of Customer Service consistent with the City's Customer Service Charter.
Maintain a high level of accuracy and confidentiality in processing financial transactions.
Complete relevant administration tasks with a high level of accuracy, efficiency and service.
Maintain safe, hygienic, well presented and readily accessible facilities.
Respond to incidents and emergency situations within site procedures, training and capacity.
Exercise duty of care and work in a safe and efficient manner, having regard for your own safety and that of other workers and the general public.
Work effectively in a team environment and assist others to achieve service unit goals.
Identify opportunities to improve business processes and operations.
Under the direction of the Team Leader Customer Experience review and report on front desk Customer Service standards, providing recommendations for improving both Customer Service and service efficiencies.
Relevant experience in a multipurpose recreation facility is highly desirable.
What we offer
You will love working here because we believe we have great staff who are motivated and passionate about what they do. We get to make a difference in the community which brings great job satisfaction. We offer a competitive salary of $39.15 (adult rate) per hour plus super, as well as access to City of Bayswater staff benefits including:
Generous superannuation contributions up to 21%*
Free aquatic and gym membership
Training and development opportunities
Employee health and wellbeing program
Free onsite parking
Employee Assistance Program
Corporate health insurance discounts
Diverse and inclusive work environment
*conditions apply
Closing Date: 4pm, Thursday 7 March 2024
To view the Position Description and information about working for the City of Bayswater, please download the attachments below.
For any further queries please contact Alexander Braghieri on 9276 6538.
The City of Bayswater reserves the right to close this advertisement prior to the closing date. Candidate screening and interviews may take place prior to the advertised close date. Applications may be used to fill subsequent vacancies.
TO APPLY click the "APPLY NOW" button.
Applicants should include a current CV and a cover letter describing how you meet the requirements of the role. JEREMY EDWARDS CHIEF EXECUTIVE OFFICER
The City of Bayswater is an Equal Opportunity Employer and we promote a workplace that values and foster the diversity of our staff. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds, the LGBQTIA+ community, and young people.
