Customer Service Officer

Customer Service Officer - Part time Fixed term contract to Mid July 2024 38 hours per fortnight.

• Week 1 Monday-Wednesday 7.6 hours per day  (22.8 hours)
• Week 2 Monday-Tuesday 7.6 hours per day       (15.2 hours)

Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly team!

As a Customer Service Officer, you will be instrumental in delivering exceptional Customer Service. Your role encompasses identifying and fulfilling the needs of external customers through various communication channels, including phone calls and digital platforms.

• Handling confidential enquiries from clients, representatives, and service providers promptly.
• Monitoring and responding to social media queries, managing inappropriate content effectively.
• Analysing and resolving issues, escalating when necessary, with a focus on high-risk enquiries.
• Compliance with legislation, organisational policies, and procedures.
• Recording information accurately in designated electronic systems.
• Participating in audits and continuous improvement activities.
• Generating new ideas to improve work practices and implementing positive changes.
• Building positive relationships with clients, colleagues, volunteers, and professionals.
• Providing accurate information, timely follow-ups, and managing stakeholder relations.

About you:

• Quick learner with the ability to hit the ground running
• Proficiency in Customer Service/client relations, including the ability to deal with client information, queries and complaints sensitively and confidentially at all times
• Possess superb communication skills
• Organised, able to complete tasks and duties on time

Nice to haves: 

• Cert III or previous experience working in Aged, Children's or Community Services

 1800 Customer Service Officer PD.docx

If you are passionate about delivering exceptional Customer Service and contributing to our positive work culture, we invite you to apply today! Please attach your CV and a brief cover letter outlining your relevant experience and skills.

What We Offer You: At Uniting, we are committed to providing a rewarding and supportive work environment. Joining us comes with a range of benefits, including:

• A fulfilling career with a leading human services organisation.
• Competitive remuneration package.
• Up to $18,550 Not-for-Profit (NFP) salary packaging options.
• Access to Fitness Passport
• Opportunities to purchase additional leave.
• Extensive possibilities for professional growth and development.
• Flexible work hours to support work-life balance.
• A supportive and inclusive work environment.

Diversity and Inclusion: We value diversity and actively encourage applications from individuals who identify as Aboriginal or Torres Strait Islander. Uniting is an equal opportunity employer, and we celebrate the richness that diversity brings to our workforce.

Employment with Uniting is subject to satisfactory background checks, including a National Police Check and Reference Checks.