Address About the Role
As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices.
This Full-time position is based in our HCF Castle Hill Branch. Monday to Friday, 8.45am until 5pm, with a 9am-12pm shift every 2-3 weeks on a Saturday.
Responsibilities
Ensure resolutions to our members’ problems that go beyond expectations.
Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
Maintain the accuracy of our membership information in accordance with organisational policies and procedures.
About you
Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable.
Proven background in Customer Service environments, with the ability to build rapport quickly and confidently.
Quick to grasp complex computer systems.
Thrives in a collaborative team environment.
Adaptable to evolving work practices and needs.
Culture & Benefits
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:
50% subsidy on HCF Private Health Insurance
18 weeks Parental Leave for all new parents
Mental Health & Wellbeing programs
Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances
Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally!! To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.
HCF is committed to maintaining an inclusive and collaborative work environment. We aim to have a workplace that is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. All suitably qualified applicants will receive equal and fair consideration for employment. All potentially successful candidates will be required to complete background checks prior to confirmation of employment.
If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – David Lawrence – dlawrence@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
