Customer Service Officer

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

The primary responsibility of the Customer Service Officer is to ensure accurate and timely processing of data to complete in the Linfox booking systems. The Customer Service Officer will liaise, assist and communicate proactively and effectively with customer, operations and administration team. This role will be based on a day shift rotating roster and some Saturdays are expected. Key Areas:

• Take customer bookings and generate booking and manifest numbers.
• Ensure that all information related to bookings is recorded accurately, including customer charge accounts, connote numbers, manifest numbers, customer reference numbers. 
• Assist in tracking customer bookings to point of delivery and advise operations staff and / or customers if delays or problems are anticipated.
• Follow up and resolve customer and vendor queries in a timely and courteous manner.
• Liaise with Fleet Controllers regarding bookings and customer requirements.
• Refer all major customer complaints to operations for resolution.
• Liaise with Accounts Receivable to ensure customer accounts are set-up correctly and accounts payable for vendor queries.
• Other administrative tasks and support as required by the management team.
• Behave consistently with Linfox corporate values in all dealings with internal and external.

Are you the one?

You will be a highly motivated individual with a passion for building customer relationships and finding solvable ways to gain revenue. You can demonstrate:

• Min 2 years’ experience in a logistics background is highly desirable.
• Rail or road based work history is highly regarded.
• Excellent verbal/written communication skills
• Ability to work with a diverse group of people – internal/external

Outstanding organisational and planning abilities

At Linfox, we are passionate about creating an inclusive workplace where people can perform at their best. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.