AddressWould an opportunity to work in a regional port within a welcoming community right on Mackay’s tropical shoreline & just a day trip away and Airlie Beach has your attention?
As a Customer Service Officer, you will be responsible for providing excellent Customer Service and assist passengers checking in a seamless manner at Moranbah Airport. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.
Key responsibilities of the role:
- Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application.
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties including public announcements as per our client’s requirements
- Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Action basic administration duties
- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of Customer Service
- A valid driver licence
- A valid Aviation Security Identification Card (ASIC)
- Experience with Aviation/Airline industry – desirable
- Relevant Airline specific training modules and courses
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Health and Safety Training
- Manual Handling procedures
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite
