AddressOur client, a growing Warehouse and Distribution company, is seeking a Customer Service professional with 3PL and WMS experience based in Leppington.
You will be responsible for ensuring all customer needs are being met by understanding their requirements and facilitating them by arranging fulfilment by the appropriate Department. This is a Full Time, Permanent opportunity with onsite parking and a friendly, supportive culture. The hours are Monday to Friday 6:00am to 2:00pm.
Duties will involve but not be limited to:
- Maintain close contact with every client in your portfolio and probe for any concerns and issues
- Prepare and process inbound and outbound orders for your client portfolio as per company procedures
- Ensure speedy answering of all incoming calls to the Customer Service Dept.
- Be the initial contact point for your assigned customer portfolio
- Ensure all client Key Performance Indicators (KPI's) & processes are met
- Visit Customers to investigate issues and to build business relationships when/if required
- Assist Finance dept. with data for customer invoice preparation & enquires
- Where a client requires services outside their current SOP, create a job card which includes agreed billing arrangements
- Manage any customer complaints within your assigned customer portfolio, escalate any complaints to management which cannot be resolved.
- Identify and report on any additional revenue generating opportunities
- Ensure that all client information in all current systems (i.e.: Manhattan / FSC) are maintained and up to date
- Run weekly stock on hand report and control manual count sheets for storage billing
- Process any returns as per company procedures
- Arrange Transport for orders where required
- Arrange inter company stock transfers as required and in accordance with company procedures
- Send out completed paperwork to clients as per their KPI. E.g.: completed picks / transfer declarations / receipt reports etc.
To be considered for this role you will need to possess the following:
- Minimum 5 years experience in 3PL
- Experience using a WMS (Warehouse Management System)
- Strong Customer Service experience and skills
- Competency in Microsoft Office suites
- Ability to be proactive with good attention to detail
- Strong communication skills
- Business acumen
- Overall understadning of Warehouse operations
If you feel you meet the abovementioned criteria and are iinterested in this opportunity please apply now!
