Customer Service Officer

Unit: City Welcome
Division: Connected City
Location: Council Centre - Customer Service Area
Employment status: Two Positions are available (A Temporary Full-time position and a Part-Time position (0.8 FTE) for up to 12 months.
Classification: Municipal Officer Level 1
Agreement:Hobart City Council Enterprise Agreement 2021
Salary range: $58,613 per annum + 12.5% superannuation for temporary full-time position $58,613 pro rata + 12.5% superannuation for temporary part-time position

• Multiple positions are available.
• Highly valued community role.
• Work for an organisation that values and supports its employees.

About the role

This role works as the first point of contact between the general public and the Council, the role assists clients with queries and payments, both face-to-face and over the phone and provides general administrative assistance within the Unit.

Role accountabilities include:

• Provide high quality Customer Service and represent the Council in a positive and professional manner.
• Process payments for a variety of Council activities such as but not limited to, rates and parking infringements and maintain accuracy in cash handling.
• Provide general administrative and clerical assistance to support the functions of the workgroup.

Learn more about the role in the position description: Customer Service Officer Position Description

About you

Are you passionate about providing exceptional Customer Service and want to elevate your career to the next level? Join our dynamic team as a Customer Service Officer and be the face of our company. With your excellent communication skills and commitment to customer satisfaction, you'll play a key role in maintaining and enhancing our reputation for outstanding service.

The desired applicant will have;

• Certificate IV or higher in Front Line Management, Business/Administration or similar working experience.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

• Above Award wages and Employer Superannuation at 12.5% with salary sacrifice options.
• Flexible work arrangements including the option to apply for a nine-day fortnight.
• A wide range of paid leave entitlements.
• Health and Wellness programs, including onsite gyms.
• Discounted membership at Hobart Aquatic Centre.
• Ability to purchase additional leave after 12 months of service.
• An Employee Assistance Program that offers onsite visits.
• Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, National Police History record check, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you require any further information specific to this role please contact Kat Oates, Customer Experience Team Leader, on 0362382776 or email oatesk@hobartcity.com.au

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to recruitment@hobartcity.com.au. Please note that we do not accept applications after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your resume, qualification/s, and your Driver Licence ready to attach at the end of your application.

Candidates are initially selected for interview based on the details provided in their application.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.

Applications close 11:59 pm Monday 1 April 2024 (AEDT).