AddressCustomer Service Officer
- Fixed Term (12 Months) Full Time or Part-Time - Negotiable
- Starting Location: Foster
- Flexible Working Arrangements Available
- SGW Enterprise Agreement Band 5: $68,593.77-$77,917.52
About South Gippsland Water
As a public sector entity, South Gippsland Water is a Victorian Water Corporation responsible for water and wastewater service provision for over 22,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.
South Gippsland Water is launching our 2040 Vision and Strategy, guiding us toward our vision to be a trusted partner, advancing water services to support customer and community aspirations. To progress this vision, we are seeking skilled, enthusiastic and community focused people to fill a number of vacancies.
Why Work for South Gippsland Water
With its unspoilt beaches, world famous Wilsons Promontory at your doorstep, wineries, gourmet restaurants and cafes, farmers markets, a relaxed lifestyle and a pleasant 2-hour drive from Melbourne CBD, you can have the best of both worlds.
With our Corporate Office based at Foster, South Gippsland Water employs a broad range of people in various roles, ranging from office to field based roles across the South Gippsland Region.
We are a diverse, community-oriented organisation and offer the following:
- Strong focus on career opportunities, professional development and training
- Highly flexible work options, including modified hours and/or work weeks
- Employee Assistance Program and broad wellbeing offers
- Family friendly workplace, including Paid Parental Leave
- Flexibility to work from home, with base location at any of our offices in Wonthaggi, Foster or Leongatha
Diversity is celebrated and respected as important for our wellbeing and success. Through our Equity, Inclusion and Diversity Strategic Plan, Gender Equality Action Plan and upcoming Reconciliation Action Plan we are actively working to address the gender pay gap, create opportunities for underrepresented groups and partner with Traditional Owners.
About The Role
We are currently seeking a qualified person to join SGW as a Customer Service Officer. The key requirements of the role are:
- Proven experience in a high paced Customer Service environment including revenue collection and processing, banking and general ledger reconciliations.
- Demonstrated interpersonal and communication skills, including the ability to handle high pressure situations and relate to customers with empathy.
- Ability to provide a wide range of advice and information to customers and colleagues by telephone, in person and in writing on a range of services, programs and account options available as well as in response to complaints.
- Demonstrated computer skills with proficiency in customer billing and/or accounting systems, MS Word, Excel and Outlook
- Demonstrated ability to work effectively as part of a team in achieving shared goals, resolving differences and enabling continuous improvement.
- Time Management and Flexibility: Prioritise and manage a range of work, ensuring most important tasks are completed in line with team’s timeframes, quality and priorities.
How to Apply
If you are interested in applying for the role, you can do so by clicking on the ’Apply’ button to create a candidate account and complete your online application
If you require further information before you apply, please contact:
- Kerry Mooney, Customer Service Team Leader, 0409 919 *** for role specific information; or
- People and Culture – email at ***************@sgwater.com.au (For general applications/employment enquiries)
Applications Close
Monday 20th May 2024 at 5:00PM
