Customer Service Officer

Foodmach has been in business for 50 years. Being around for that long doesn’t happen by chance.  And whilst we have an excellent range of products which has been expanding over time to keep up with our customer requirements, the strength of the company is down to our staff.

Our team is experienced, innovative and skilled and work together with our company values in mind.

Our Values are:

• Integrity – we always do our best
• Passion – we are self-motivated and committed
• Creativity – we are always innovating
• Teamwork – we always work together
• Proactivity – we ensure good things happen and anticipate when they don’t

In our 50 years working in the packaging industry, we have partnered with the biggest names in food, beverage and fast-moving consumer goods in the business, including Nestlé, Unilever, Coca-Cola, Lion, Heinz, Cadbury, Tooheys, Asahi, Carlton & United Breweries, Kraft and Dulux.

We’re an advanced engineered-to-order firm with our main factory in Echuca, Victoria, and other offices around the country.  We design, manufacture, supply, install and integrate packaging equipment that safely puts the products you know into their packaging. 

We have an exciting opportunity for an experienced Customer Service Officer to join our Finance and Administration Team.

The role is customer facing, and the successful candidate will be responsible for the end-to-end internal sales process for the technology products and printing section of our business.

Tasks will include:

• Quoting and receiving orders from customers and loading them in our ERP
• Processing the order by procuring items from our suppliers
• Reconciling delivery information
• Invoicing customers
• Maintaining Inventory Records
• Directing technical queries to our sales or technical support teams
• Coordinating the activities of our technical support team
• Liaising with our external suppliers
• Other admin tasks to support the broader team

The successful applicant will have:

• Experience in accounting packages – Netsuite Users are highly regarded
• Strong communication and Customer Service skills
• Good excel skills
• Great attention to detail
• Ability to manage a diverse range of tasks and to prioritise work load
• Drive and determination to learn quickly and be willing to take initiative
• Empathy for the customer to ensure we provide them the highest level of support.

In return we will offer a salary based on skills and experience, access to an Employee Assistance Program and the training to ensure that your appointment is a success.

This is a Full Time hybrid position located in our office in Echuca, with the flexibility to work from home. 

If the position excites you, please apply with your CV and a cover letter explaining why you are interested in the role.

Foodmach is an Equal Opportunity Employer that values diversity of all kinds in the workplace.

We look forward to hearing from you!