AddressWho are we?
ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels, leveraging digital capabilities and deep industry experience.
We are passionate (and a bit obsessed…) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose “Built for Brokers” is clear and simple and defines our entire strategy (delivering better experiences, more value and opportunity, anticipating more needs and communicating more solutions, for brokers and their customers).
What are we looking for?
At ORDE, we are looking for a Graduate Customer Assist Officer who brings a strong passion for customer satisfaction and service excellence.
Key Responsibilities:
• Following up all dishonoured payments, and communicating the issue to the customer in a timely manner
• Communicate with influence by negotiating arrangements with customers, even in adverse and complex circumstances.
• Provide a timely response to customer and broker enquiries through multiple communication channels.
• Strict adherence to established arrears management procedures, guidelines, and policies.
• Maintain a positive, empathetic, and professional attitude when engaging with customers and brokers.
• Identifying customers that are experiencing financial difficulties and ensuring that appropriate assistance is provided in a timely and legally compliant manner.
• Address and resolve customer complaints by providing suitable solutions and alternatives within specified timeframes.
• Liaise with third parties, such as brokers and solicitors, in relation to existing customers.
• Identify risks, assist in mitigating risks, and escalating issues or concerns where necessary.
• Consistently demonstrate ORDE Financials Flexible, Fair and Forthright approach to dealing with customers.
Why would you choose us?
We are a fast-growing successful company.
We think it’s pretty exciting to be part of a team which is building something that will make a difference.
We are focused, disruptive, think outside of the box and will encourage you to try new things.
We really care about our people and want them to have the best experience in their career.
We guarantee fun, challenge, learning and growth!
We embrace being challenged through diversity of thoughts.
We have a highly collaborative culture which provides an inclusive, enjoyable office experience for all staff.
We are Melbourne based and think being in the office all together is important, and we think working from home is too: 3 days in the office (Mon-Tues-Thurs), 2 days home.
We remunerate well and reward high performance.
Why would we choose you?
You are an articulate communicator with good verbal and written abilities.
You excel in a fast-paced environment while maintaining a high level of attention to detail and accuracy.
You can empathise, negotiate, and work with customers to gain mutually beneficial outcomes.
You are energetic and great at building relationships with internal and external stakeholders.
You have strong organisational skills and are comfortable with prioritising tasks and meeting deadlines.
Join Us:
We are dedicated to investing in our team, offering competitive remuneration benefits, and fostering a high-quality employment culture that values your ability to deliver and contribute.
Our team members are driven by the pursuit of a challenging and successful career in an outstanding business with a passionate, high-performance team culture.
If this resonates with you, please submit your CV to ********@orde.com.au. Privacy and confidentiality can be assured.
