Customer Service Officer

G&C Mutual Bank

G&C Mutual Bank is a different kind of bank, built around a big idea - It’s your bank, because you own it.

Since 1959, G&C Mutual Bank has been committed to servicing the needs of government employees and the regional communities within which it operates. G&C Mutual Bank is a bank with a difference. We are owned by our customers (members) and everything we do is for the benefit of our customers, our owners. Every one of our customers is an owner with a voice and a say in our future.

We make responsible, ethical decisions and then reinvest our profits to provide better products and services for our customers. We offer a full suite of financial solutions and provide trusted, personalised service making us a more rewarding community bank for everybody.

Our Melbourne Service Centre currently has an excellent career opportunity for a full time Customer Service Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.

• 🛟Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 👥Collaborative Issue Resolution
  

  Collaborate with other people or teams to resolve complex customer issues

• 👍🏼Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

• ✍🏼Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🛎Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🎙Verbal communication
  

  Speaks clearly to convey information effectively to a target audience