Customer Service Officer

The Town of Cottesloe is seeking to appoint a customer focused and enthusiastic professional to join our Customer Service team

Our Customer Service team provide excellent quality Customer Service to internal and external stakeholders, being the first point of contact for Town queries.

Role responsibilities:

• Provide a high standard of Customer Service to both internal and external customers in-person, via phone and email using the Town’s Customer Request Management software. 
• Provide a reception service for Council clients including taking enquiries, receipts and venue bookings.
• Ensure all Customer Service requests are carried out efficiently and effectively and deadlines are met.
• Open and balance the cash register at the start and end of each working day.
• Maintenance and reconciliation of petty cash.
• Process receipts for incoming monies over the counter, by mail, phone and online.
• Respond to incoming queries whether in person, by mail, by phone, or electronically in a professional, polite and efficient manner.
• Assist with opening and recording daily mail. Assist with Records Management including opening mail, and keeping filing and 
• Assist employees with ordering stationery, and maintain stock levels
• Assist with other administrative duties as requested by the Team Leader Customer Service.

Appointment Criteria:

Essential:

• Experience in a similar Customer Service role including cash handling.
• Well developed communication and customer-service skills.
• Good public relations, problem solving and conflict resolution skills.
• Excellent organisational and time management skills.
• Data-entry experience.
• Ability to work with limited supervision.

Desirable:

• Certificate III Business Administration or similar.
• Sound knowledge of the role, services and structure of local government.
• Experience in using an integrated computer package and computerized records management.
• Working knowledge of Local Government laws.

Hours and Location

This position is offered on a full-time, permanent basis (76hrs per fortnight). The role will be based at the Town Administration office, located at the Cottesloe Civic Centre.

About the Town

The Town is located in one of WA’s premier coastal suburbs. Within the historic and picturesque grounds of the Cottesloe Civic Centre, the Town offers an excellent working environment and generous benefits, including but not limited to:

• 22 days annual leave per year 
• Generous superannuation co-contributions,
• Leave loading (17.5%) and Leave purchasing options
• Professional Development Opportunities
• Paid Study leave and tuition assistance
• Christmas shutdown (subject to CEO approval)
• Free parking; and
• Sustainable travel allowances.

How to Apply
Information on how to apply and the Position Description can be found on the Town’s website Employment Opportunities » Town of Cottesloe  under ‘Current Vacancies.’ 

Specific questions regarding the position may be directed to Shane Collie, Director of Corporate and Community Services, by email to town@cottesloe.wa.gov.au or phone on (08) 9285 5000. 

Applications for this position must be submitted online via Seek or the Town website containing a current CV and covering letter (1-2 page maximum) addressing suitability to the position in relation to the Selection Criteria. Applications will close at 4.00 pm on Tuesday 2 April 2024.

Please note that the Town of Cottesloe reserves the right to contact prospective candidates prior to this date. If you are interested in this position, we highly recommend you apply as soon as possible. 

The Town of Cottesloe is an Equal Opportunity employer and committed to diversity and inclusion within all practices. Applications for this position are encouraged from Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders. 

Canvassing of elected members will disqualify applications.