Customer Service Officer (Account Management)

Permanent opportunity to join a busy team and support corporate customer accounts providing exceptional service.

About the business
Our client is a busy retail organisation with stores across Australia and a strong network of corporate customers.
They are seeking a Customer Service Officer to join their head office on a permanent, full-time basis to provide consistent and exceptional support to their corporate customers.
This role requires you to work on an on-call basis, when allocated as part of your rotating roster. You must be available to work evenings / early mornings and weekends every 3 weeks consistently.
About the role
Day to day you will ensure a high quality standard of administrative support to various divisions and ensure corporate customers have an exceptional experience. Key duties will include:

• Take inbound phone calls from corporate customers providing exceptional service and identifying opportunities for the broader business to leverage and maintain relationships.
• Coordinate customer accounts, orders, invoicing, and collections.
• Contact customers for inquiries via phone, email, or fax.
• Maintain high customer satisfaction levels.
• Provide after-hours on-call coverage.
• Process customer payments, including credit card and direct debit transactions.
• Assist in credit applications and registration according to PPSR legislation.
• Support Credit Manager with various duties.
• Administer Retail Fuel Cards and manage general administration tasks, including daily stock balances and reconciliations.

About you
You will be a vibrant and energetic individual who thrives in a collaborative team environment. Ideally, you will bring:

• Demonstrated experience in Customer Service, ideally within an Account Management setting where relationships are of utmost importance.
• High level of self motivation and problem-solving ability.
• Commercial mindset and the ability to identify opportunities for the broader business within every customer interaction.
• Exceptional communication and administration skills.
• Solid Excel skills.
• Knowledge of billing / invoicing processes.

If this sounds like your next opportunity please apply directly via the below link or reach out to halli.graham@troocoo.com