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SalaryAbout Us
Lighting Illusions, one of the leading fans and lighting retailers in Australia, is seeking an experienced & ambitious self-starter with a can-do attitude to join our Head Office at Acacia Ridge. We are growing fast and in need of a motivated Administration Officer who is looking for a long-term role in a dynamic and challenging environment.
About the Role
Your primary responsibility will be to lead by example and perform administrative duties for our import division and provide exceptional Customer Service to our clients, customers, electricians, and their customers. Via phone and email, you will ensure all enquiries are answered in a timely and professional manner that will require excellent Customer Service skills.
We are looking for someone who is a natural leader, shows initiative, thinks outside the box, can multi-task, and most importantly, does not crumble under pressure.
Your duties will include:
- Lead & assist the Administration & Customer Service team proactively
- Meet the departmental KPIs as set by management
- Schedule warranty jobs and communicate with the customer and electricians as required to ensure a smooth process from start to finish
- Processing quotes, dispatches, returns and other order related tasks
- Inventory control and complex data entry for incoming and outgoing stock and shipping containers
- Providing excellent Customer Service via telephone and email
- Other office administration duties as required
To succeed in this role, you must:
- Someone who leads by example
- A go-getter who can hit the ground running
- Be a clear thinker, problem solver, and be able to identify urgent requirements and prioritise accordingly
- Have excellent time management skills with the ability to multi-task and schedule your workload
- Have highly developed communications skills, both verbally and written
- Be tech-savvy and comfortable working in a paperless environment
- Have great attention to detail and a "can-do attitude"
- A background in the electrical industry, knowledge of lighting and air movement products, experience with software for processing sales and dispatching goods, and knowledge of NetSuite ERP will be highly regarded
What we offer in return:
- Positive, caring, and inclusive team culture with ongoing training & mentoring
- Work-life balance with Monday to Friday office hours with options to work from home for the right person after probation
- Generous Annual Bonus upon meeting departmental budget
- Opportunities for career growth within a growing company
- Free on-site parking
We are looking for someone to start ASAP. If you are ready to meet this challenge, please send your application addressed to The HR Manager.
In your Cover Letter please answer the following:
- How long will it take you to get to work every day?
- What is your favourite TV Show?
We look forward to hearing from you!
No recruitment companies, please.
