Customer Service Officer

Customer Service Officer

Founded in 1973, the EGR Group is a world-class designer and manufacturer of precision engineered solutions marketed through two Strategic Divisions – Automotive and Building and Commercial Products. 

We expect innovation, both in the products we produce, and in the way we operate. We cultivate craftsmanship, preserving skills learned over generations. Most of all, though, we believe in the importance of manufacturing. 

Manufacturing is the foundation of our economies, and our societies. It defines a nation’s inclusion into the developed world. It creates stable employment and welcomes all within its ranks. 

EGR are currently seeking a motivated, enthusiastic individual to join our experienced and dedicated Customer Service team in Salisbury as a Customer Service Officer (OEM). Located in Salisbury, this role will be Monday to Friday from 8am to 4.30pm. 

Responsibilities: 

• Provide top level Customer Service email and phone.
• Escalate technical problems
• Solve simple technical problems
• Take payments and update customer details
• Obtain and evaluate all relevant information to handle product and parts inquiries
• Liaise with freight companies and resolve any issues that may arise
• Process orders received via email, phone or downloaded from customer web portal
• Highlight customer concerns, common product issues and other repeated queries to management level, to ensure proactive actions are put in place as possible
• Educate, empower, and inspire customers about our Brands and products

Skills Required:

• Proven strong Customer Service experience
• Ability to work independently and prioritise tasks effectively
• Good customer communication skills
• A self-motivated, positive and enthusiastic approach to delivering exceptional support
• Capable of working autonomously, and as part of a team
• Experience in HubSpot CRM environment is desirable
• Experience with QAD ERP System is desirable but not essential

Why EGR?

• EGR is a diverse, people-friendly company, and are proud of the wide range of cultures and languages we employ.
• We invest in our employees development by offering on-going professional development and mentoring, along with career progression opportunities and internal promotions.
• We offer a range of support programs via our EAP provider, available to all staff and their immediate family members.

Applications will be reviewed regularly - Please don't hesitate to apply.