Company

Rapid LoansSee more

addressAddressGold Coast, QLD
CategoryCustomer Service

Job description

Salary: $60k base + incentive ($10k) + superannuation

About Us

Rapid Loans is a leading Auto and Personal Loans company committed to providing exceptional lending solutions to our customers. With a focus on integrity, innovation, and customer satisfaction, we strive to empower individuals to achieve their financial goals.

About the role

As a Collection - Customer Service Officer, you will be responsible for contacting individuals and with overdue accounts to collect outstanding debts. You will utilise communication skills, negotiation techniques, and a firm understanding of debt collection laws to recover payments and maintain positive relationships with clients.

Key Responsibilities:

  • Contacting customers via phone, email, or mail to discuss overdue accounts and negotiate payment plans.
  • Using effective negotiation techniques to reach mutually beneficial agreements for debt repayment.
  • Providing courteous and professional assistance to customers while maintaining a firm stance on the collection process.
  • Addressing and resolving any issues or disputes related to outstanding debts in a timely and efficient manner.
  • Accurately documenting communication and payment arrangements with customers.
  • Collaborating with colleagues in the collections department and other departments to optimise collection strategies and achieve team goals.

Required skills:

  • Experience in Customer Service, Finance or Sales is preferred.
  • Good time management, organisational and prioritisation skills
  • Excellent Customer Service skills
  • Able to handle high pressure environments, remaining calm, courteous and methodical while demonstrating empathy to the customer as well as a determined and focused results orientation
  • A team player, pitching in to help colleagues in a fast-paced environment

Why Rapid Loans?

We have each other’s back and enjoy coming to work every day. Hopefully, like us, you want to spend your working life with people who have the same interests, people whom you get along with and who have a common goal in mind.

We offer our employees a challenging, rewarding, and fun work environment.

  • Amazing Gold Coast location – close to the beach and cafes
  • Free staff parking
  • Free yoga classes 1-2 times per week.
  • Base salary + incentives
  • Team events and social incentives
  • Employee Assistance Program
  • Dynamic team and friendly and supportive environment
  • Growth opportunities

Please apply, attaching your resume!

Refer code: 2250323. Rapid Loans - The previous day - 2024-05-23 08:20

Rapid Loans

Gold Coast, QLD
Popular Customer Service Officer jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Customer Service Officer - Collections

Moranbah Airport - Customer Service Officer

Star Aviation Services

Moranbah, QLD

just now - seen

Technical Officer – Chemistry Centre

Maxima Recruitment Services

Dutton Park, QLD

21 minutes ago - seen

Customer Service Officer - Beerwah - Part Time

Bank Of Queensland

Beerwah, QLD

52 minutes ago - seen

Security Officer - Casual

Accor

Brisbane, QLD

2 hours ago - seen

Graphic Designer (Full time/Part time)

Empire Office Furniture

Rocklea, QLD

2 hours ago - seen

Office Administrator / Customer Service Agent

Credit Wipe Australia

Varsity Lakes, QLD

3 hours ago - seen

Customer Service - Work from office

Conexson Internal

Milton, QLD

3 hours ago - seen

Warehouse/Logistics Manager/Customer Service/Office Admin

Good Sleep Co

Burleigh Heads, QLD

4 hours ago - seen

Customer Care Officer - Call Centre

Rspca Queensland

Wacol, QLD

4 hours ago - seen

Customer Service Officer – Part Time

Talentpath

Capalaba, QLD

4 hours ago - seen

Customer Support Officer

Hays Recruitment

Gold Coast, QLD

4 hours ago - seen

Customer Support Officer

Myport Pty Ltd

Fortitude Valley, QLD

4 hours ago - seen

Customer Support Officer

Just Better Care

Arana Hills, QLD

4 hours ago - seen

Administration / Customer Service Officer

Cyrus Rugs

Nerang, QLD

4 hours ago - seen

Cassowary Coast Regional Council Technical Officer – Transport

Cassowary Coast Regional Council

Queensland

8 hours ago - seen

Transport Officer

Queensland Government

Permanent

Brisbane, QLD

14 hours ago - seen

Customer Service Officer - Freight | Customs

Tacticall

$79,040-83,200 per year

Queensland

14 hours ago - seen

Customer Service Officer

People2People

$33.00-34.00 per hour

Crestmead, QLD

14 hours ago - seen