Customer Service Officer | Financial Services | Hybrid Work Model

The Company…..
  
This market leading Financial Services company is searching for a Customer Service Officer who has a passion for helping customers and delivering exceptional service.  This is an outstanding opportunity to join a professional and friendly team where you can be recognized as an expert in your field. This organization is a major player within the asset finance sector and is well known for their competitive products & uncompromised service to clients! Based in Macquarie Park, there is ample parking for staff, they are located close to public transport and their approachable & friendly management provide endless training & develop for staff.
  
  
The Job…..
  
Reporting through to the Customer Solutions Manager, you will be responsible for the following duties:  

• Receive inbound calls from customers regarding queries relating to new products & services, existing loans and general enquiries.
• Communicating with internal and external parties as appropriate to solve customer queries.
• Liaising with customers regarding any current early stage due accounts and supporting them with bringing their account up to date.
• Helping customers understand their financial commitments to prevent future arrears.
• Working to achievable team KPI’s and targets.  

  
You….
  
To be successful in this role, you must have experience in the following areas:

• 6 - 12 months experience working within Customer Service in the retail, hospitality or call centre sector.
• Degree qualified in Business, Commerce, Economics or a related field is advantageous.
• Exceptional relationship building skills with a compassionate yet results focused nature.
• Ability to build relationships with a customer centric and soft approach to collections.
• Comfortable working in a fast paced, considerate and professional environment.  

  
How to apply…..
  
If you have career aspirations to advance in a dynamic, innovative, and expanding organization, don't hesitate to apply now! Send your application through to *******@sbrecruitment.com or call Lucy Miller on 02 9002 5*** for a confidential conversation.