Ready to make a splash in your career? WaterNSW is seeking 2 Customer Data Officers to join our team.2 x Permanent and 1 x Term (until December 2024).The role can be based anywhere in NSW (subject to desk availability).This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.Our perks and Benefits:At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.Flexible workingWork a 9-day fortnight at Full pay on the Enterprise agreementUp to 16 weeks paid parental leaveFertility leaveYearly corporate wear allowanceProfessional development and educational assistanceSalary Range starting from $81,699 + SuperAnd so much more!What you’ll do:
- Quality assure data submitted to WaterNSW via its portals (or manually) from either customer, DQPs (Duly Qualified Person) or other stakeholders, ensuring data submitted is correct, validated, and consistent with regulatory requirements.
- Collate, analyse, record, and enter data in the system as required and undertake data verification and validation as directed.
- Respond to external stakeholders (customers and DQPs), where the data submitted is incorrect or absent, providing feedback in a timely manner.
- Provide input to training materials and fact sheets to assist self-serving customers to comply with their obligations under the non-urban metering reforms.
- Support the education whilst working collaboratively with industry participants and customers to support their ongoing data submission and compliance by providing feedback and training materials.
- Ensure data captured is consistent with the requirements to support data migration to WAVE (internal project).
- Experience in accurate data entry and working with large volumes of data
- Experience in a Quality assurance role
- Experience with excel or other analytical tools
- Experience in managing the needs of customers and external stakeholders
- Experience working within a customer operations function, with focus on delivering quality service to customers
- Knowledge and experience with validating data and working with spatial systems e.g. Six Maps
- Experience working for a water utility or similar organisation