Customer Service Officer

At Protech, we put our people first. We are a technically specialized, customer-focused recruitment agency. Our consistent performance is the result of organizational discipline. Throughout our history, we have consistently challenged the status quo to deliver value to our clients. By striving to innovate and gain a deeper understanding of our clients' broader goals, we have created better outcomes, better services, and a higher benchmark for the industry.

About the Role

Due to the acquisition of new contracts and continued business growth we have an immediate requirement for a Customer Service Officer to join our client on a 6-month contract based in Murarrie.

An overview is the below

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Complete administration tasks including data entry, printing, and scanning.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Provide support to internal and external stakeholders across the business.

The ideal candidate will have

• Effective verbal and written communication skills, including the ability to provide timely and appropriate responses to internal and external customers and explain relevant processes clearly and concisely.
• A proven ability to manage challenging customer behaviour and resolve complaints.
• Sound computer literacy skills: ability to navigate MS Office and Outlook.

How can we help you to succeed?

At Protech, our people are our number one priority. Protech is committed to protecting the health, safety, and wellness of its employees. When you work with Protech, you will undertake comprehensive site and industry-specific inductions for preparation before starting your new role.

To apply for this role, please click the apply button on this page.