Customer Service Officer

Your new company

Is a leading organisation in the financial services industry. They are committed to providing top-notch services to their valued customers. Your new company values innovation, teamwork, and excellence, and are looking for someone who shares their passion for customer satisfaction.

Your new role

As a Customer Service Officer, you will play a crucial role in ensuring our customers receive outstanding support. Your responsibilities will include:

• Understanding KPIs, Targets, and Standards: You’ll be well-versed in key performance indicators (KPIs) and targets, ensuring that you meet and exceed them consistently.
• Building Strong Customer Relationships: You’ll engage with customers, listen actively, and empathise to understand their needs.
• Problem Solving: When faced with challenges, you’ll think critically and find effective solutions. Your ability to troubleshoot and resolve issues promptly will be essential.
• Exceptional Telephone Manner: You’ll handle inbound calls professionally, providing accurate information, addressing enquiries, and ensuring a positive experience.
• Attention to Detail: From recording customer interactions to processing requests, your exceptional eye for detail will ensure accuracy and quality.

What you'll need to succeed

• Experience: Previous Customer Service experience is preferred, but we also welcome enthusiastic individuals who are eager to learn.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Adaptability: Our environment is dynamic, so adaptability and flexibility are key.
• Team Player: You’ll collaborate with colleagues across departments to achieve shared goals.
• Problem-Solving Skills: Quick thinking and resourcefulness are crucial.
• Customer-Centric Attitude: A genuine desire to assist and delight our customers.

**Cert 3 in Financial services or experience in banking sector preferred**

What you'll get in return

• Professional Growth: We invest in our employees’ development, offering training and opportunities for advancement.
• Supportive Environment: Our team is friendly, supportive, and passionate about what we do.
• Competitive Compensation: We offer a competitive salary and benefits package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to adrian.payne@hays.com.au or call us now 02 4222 0186

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.