Customer Service Officer

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This is a permanent, full-time vacancy.

ABOUT THE ROLE

If you have an interest in working within the justice system and would like to work in the picturesque Kimberley region of WA, we have an exciting opportunity to offer to someone with the skill set we are looking for.

The Customer Service Officer is responsible for:

• Providing quality Customer Service to all internal and external customers of the Magistrates Court;
• Providing support services to the magistrate in and out of court;
• Is required to travel and provide judicial support to the magistrate throughout various regions by road or light aircraft; and
• May be directed to work at any court location within the various regions.

ABOUT YOU

The successful applicant will be able to demonstrate that they can operate effectively and achieve results independently, be self-motivated and have a high level of attention to detail.

It will be imperative that the successful applicant can develop and maintain effective working relationships as a member of a small team that can achieve the business area objectives as a collective.

BENEFITS AND OPPORTUNITIES

• Career pathway opportunities
• Learning and development opportunity programs
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

ABOUT JUSTICE

When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

APPLICATION PROCESS

How to apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

For more information about the recruitment and selection process and other benefits, please refer to the Applicant Information Pack.

We require you to submit:

A current comprehensive Curriculum Vitae that highlights your employment history and suitability for this position in the context of all the Job related requirements and contact details of two referees.

EQUITY AND DIVERSITY

The Department of Justice is committed in building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Aboriginal job seekers may contact the Aboriginal Workforce Development Team on ***************@justice.wa.gov.au or call (08) 9264 17***for culturally appropriate application advice.

Applicants with disability requiring adjustment or accessibility requirements at any stage of the selection process can contact the hiring manager as listed under the ‘Further Information’ section or contact ***************@justice.wa.gov.au or call (08) 9264 17***to for a confidential discussion.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Justice for a period of twelve (12) months, in accordance with Part 5 (General Appointment) of the Commissioner's Instructions No. 2: Filling a Public Sector Vacancy and Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.

FOR FURTHER JOB-RELATED INFORMATION

If you would like further information regarding the position and/or vacancy please contact Shirley Wignall, Clerk of the Court, on (08) 9192 1*** for a confidential discussion.

SUBMITTING YOUR APPLICATION

Applicants are requested to apply online. To submit your application, click the “Apply for Job” button at the bottom of this advertisement.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk on 1300 733 056 for assistance.

To keep you up to date on what is happening in Department of Justice and job opportunities you can go directly to the departments website or follow us on social media.