Address
Form of work
Salary- Based at our Elgar Road Campus, Box Hill
- Part Time (2 days p/w), Ongoing opportunity
- Pro Rata PACCT 3 $56,592 per annum (exclusive of superannuation)
About the role:
We have a fantastic Part Time (2 days per week), ongoing opportunity available to work within our fast paced and exciting Customer Contact Centre!
You will be working onsite at our Elgar Road Campus in Box Hill providing Customer Service to all inbound contact to Box Hill Institute (BHI) via phone, web and in-person enquiries.
You will also have the opportunity to make outbound contact to prospective students who have enquired about BHI courses and convert into applications.
Your role will involve data entry and CRM administration, ensuring all information is timely and accurate. You will also have the opportunity to liaise with a number of business units in BHI and work closely within the Student Recruitment team.
Salary for this role is pro rata PACCT 3 $56,592 per annum (exclusive of superannuation). This role offers a rotating roster between 8am-6pm Monday to Friday. Parking onsite for $4.00 per day!
About You:
- Experience within a Customer Service based role and strong communication
- Knowledge and experience in a Student Management System/CRM (desirable)
- Ability to listen to client needs and provide clear information
- Proactive and self-starting, seizes opportunities
- Ability to problem solve and propose solutions
- Demonstrates empathy and cultural awareness; support clients through enquiry process
- Works well within a high functioning team and promotes a positive culture
- A valid Employee WWCC and National police check
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.
Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.
We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.
Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.
Benefits:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:
- Flexible work arrangements (dependent on the role requirements)
- Career progression opportunities and reward & recognition programs
- On-site parking
- Novated leasing and salary packaging
- Access to health & wellbeing resources
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Access to libraries offering ebooks, films, novels, children's books and so much more
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
- Purchased Leave
Applications close: 9am, Thursday 29th February 2024
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check.
Box Hill Institute reserves the right to withdraw an advertised position at any stage.
