AddressReference Number: 875
Job Title: Customer Service Officer - Service Access Unit Employment Type: Permanent Part-Time
Hours per Fortnight: 56 Location: Graham Street
Closing date: 30/04/2024
About GV Health:
At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved Service Access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
Click HERE to find out more information about GV Health and our services.
Click HERE to find out more from our staff about a career and lifestyle at GV Health.
Our Region
About the role:
An opportunity exists for a motivated individual to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered. The Service Access Unit has staff located both at Graham Street, Shepparton (main campus) and Corio Street (Community Health Campus)
The Service Access Unit is a dynamic and innovative team who are responsible for providing streamlined access to a range of allied health, community and outpatient services. A focus on the client is essential to this role. This role requires excellent Customer Service and administrative skills and the successful applicant will be a confident and friendly team member, who will be encouraged to enhance their skill base and contribute to the re-design of administrative systems.
The successful candidate will have:
- Demonstrated ability to work in an environment focussed on the patient/client with skills and experience in administrative and Customer Service operations.
- Possess high level of computer skills, including data entry accuracy, management of electronic databases and Microsoft applications.
- Excellent communication, listening and interpersonal skills with an ability to work professionally with all levels of staff and members of the public.
- High level of problem solving skills with an ability to provide a professional and positive approach to helpful Customer Service.
Position Description: HERE
Why work at GV Health?
Generous salary packaging, subsidised staff parking and discounted leisure memberships
- Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program
GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged.
Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.
Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.
