We're currently on the lookout for an experienced Customer Service Officer to join our amazing Wholesale Customer Service team.This role sits in our independents (indies) team which provides support to our independent & mini major customers across Australia and NZ (think City Beach, Culture Kings, Lowes, etc).You will manage a specific portfolio of channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window. You will also be communicating with customers & our sales teams on a daily basis.What will I be doing?We are looking for someone who can effectively straddle Customer Service and Account Management: because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data. The orders coming through are big – both in dollar value and volumes – so attention to detail is crucial.
- Manage the end to end EDI order management process: from receipt to dispatch
- Manage key portfolios and develop strong and lasting relationships, both internally and externally
- Monitor and allocate stock; push required orders into pick to meet delivery windows
- Analyse and manage claims liaise with Accounts Receivable and external stakeholders to ensure account balances
- Liaise with and report to key stakeholders including our Warehouse, Customers and our Sales teams
- Maintenance of all databases, customer files and details including salesforce & our phone system five9
- Ad hoc projects/tasks as required
- Proven order management experience (EDI /AS400 experience HIGHLY desired)
- Previous experience within a Customer Service/account management role, ideally in a retail, wholesale or manufacturing environment
- Organisational skills to manage key portfolios and effectively develop relationships
- High attention to detail; fast data entry skills
- Ability to quickly pick up new systems
- Enthusiasm and passion for providing top class Customer Service
- The ability to work as a team player as well as autonomously
- Genuine commitment to global sustainability
- Established and committed LEAN organization offering on-going training to all employees
- Huge staff discounts across all the amazing brands in the Hanes portfolio … we're talking huge savings on Bonds,
- Champion, Sheridan, Bras N Things, Berlei, Jockey – and more!
- Sample sales and extended family and friends discounts
- Wellness Programs – regular free skin checks, flu shots, Employee Assistance Program, fresh fruit delivered on-site
- Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
- Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
- “Summer Fun” – compressed 9 day fortnights during the summer months
- Company-wide “Golden Yarn” Reward & Recognition Program
- COVID safe, flexible and relaxed office environment with sit-stand desks
- “Lunch & Learn” sessions, with topics including financial management and health & wellness